Professional Services
Technical Support
Information technologies
play a major role in all modern firms. Not only in the value they add
to services, but in their position at the very heart of a firm's
operations. They are in constant
evolution, becoming cheaper, faster and more compact, but equally
more complicated. In this technological
whirlwind, one element does not change —
the need for maintaining a system in top operational form. At all
times data must be available and secure. Because offers of
maintenance by system and database companies cannot be personalized,
Orinux has developed a Technical Support Service which covers the
fields of AIX, Oracle, Informix and HACMP. The result is an
innovative service whose emphasis is on prevention. Being aware that
service is always better when adapted to a client's needs, we have
defined different levels of actions with the following
characteristics: Because we know of the
potentially disastrous implications of a crisis situation, we do
everything we can to prevent the elevation of problems to this level.
Our service is focused on the prevention of incidents, with the
setting of monitoring tools and alarms. By doing so we are able to
anticipate the problems and carry out the necessary actions to
rectify the situation before it becomes critical. We guarantee our clients
complete support so that they can surmount any problem they may
encounter. They have all of our experience assisting them as quickly
as possible. Our engineers are highly
qualified, some being certified by the prestigious 'Service and
Support Professionals Association’ as ‘Technical Support
Professionals’. They have at their disposal the necessary tools to
ensure their constant availability, while at the same time
maintaining a professional and friendly level of service. The engineers in charge
of Technical Support are also consultants and thus have indispensable
knowledge of our client's environment. This experience of onsite
conditions gives them a considerable advantage if an incident should
arise. Client reference
“The skills, the
availability, the respect of contracts”
(Francis BAIRE, Chief
Information Officer, Banque de Kigali, Kigali/RWANDA)
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